IT Service

Technical Support

We are fast, friendly and multilingual problem-solvers.


Your win-win


Our employees are well-educated consultants with a lot of experience in projects relating to the use of software in hospitals and other health facilities.

Our employees process all requests promptly. We thereby ensure that your customers receive adequate support as quickly as possible. Every support step is documented.

Our team supports you and your customers in the installation, update management, and configuration of your software.

Our work is subject to continuous quality control and guarantees our clients continuous high-quality service.

You improve your productivity by transferring important yet resource-intensive tasks to a transparent and reliable calculation basis. We support you in designing your customer support to be faster, better and more flexible.

We offer service contracts tailored to your needs with a defined scope of services.

Any questions?

Contact us here


… For small as well as big issues.

Do you have any questions about our service? Would you like to simply say ‘Hello’?

Write us!

    Please prove you are human by selecting the Tree.

    We are happy to help:

    Kirstin Herlemann
    Authorised representative
    Tel.: +49 30 788903019

    Kirstin Herlemann, Prokuristin

    You’ll find us here:

    OINK Services GmbH
    Wichertstr. 14-15
    10439 Berlin
    +49 30 788903019


    No one knows more about this than we do!

    Do you use any 3M Health Information Systems software products in your hospital? Then you have communicated with one of our experts about topics such as updates, support and installation.

    We hope that you were satisfied.

    3M Logo

    What we do

    More than just words…

    OINK Services stands for customer focus and expertise. In short, we are your specialist for service and support in the field of healthcare. We provide support for all issues relating to the quality assurance of your software.

    1,500 hospitals and health insurance providers already place their trust in our expertise!


    We are by your company’s side with our 1st– and 2nd-level support and service.

    We familiarise ourselves with your IT infrastructure on site and will be happy to handle personal training and installations for you.

    We support the users of your software through customised support and training courses in order to resolve technical difficulties.


    Get support here

    Who we are

    IT Service – the special unit from the capital city

    As a service provider for all issues relating to customer support for the use of healthcare software, the IT-Service team perfectly tops off the range of services offered by their colleagues at OINK Media for the healthcare industry.

    We successfully develop healthcare software ourselves – Our software products are currently used in over 600 facilities – We know what matters!

    At the Berlin location, OINK IT-Service has specialised in customer support and built up a team of specialists since 2018.

    Need help?

    Feel free to contact us