IT Service

Technical Support

We are fast, friendly and multilingual problem-solvers.


Who we are

IT Service – the special unit from the capital city

As a service provider for all issues relating to customer support for the use of healthcare software, the IT-Service team perfectly tops off the range of services offered by their colleagues at OINK Media for the healthcare industry.

We successfully develop healthcare software ourselves – Our software products are currently used in over 600 facilities – We know what matters!

At the Berlin location, OINK IT-Service has specialised in customer support and built up a team of specialists since 2018.

Need help?

Feel free to contact us

What we do

IT consulting

We help small and medium-sized companies with their digital business processes. From analysis to commissioning. Customized, everything from a single source.

Networks / Internet

Specializing in the setup and support of company networks, we take care of all the details so that your team can work securely and efficiently.


We support companies with our highly qualified 1st and 2nd level support, service and training. We are also happy to provide support solutions for your applications.

IT maintenance and troubleshooting

Errors and failures in the IT structure are annoying. The causes can be manifold. Thanks to our many years of experience, we are able to analyze problems quickly and resolve them reliably. Personally, in Berlin and the surrounding area.

Would you prefer it not to happen in the first place? We also offer regular maintenance contracts.


Installation, administration and support: our client management automates and regulates software management in your company. Simple and efficient.


Even the best IT equipment is ineffective if it is not operated properly. We are happy to take over the training of your team.

Specialized staff

Looking for IT support? Then you should take a look at our OINK Recruiting division. Whether for a short-term IT project or long-term personnel planning, we have a great network at our disposal.


Your win-win


Our employees are well-educated consultants with a lot of experience in projects relating to the use of software in hospitals and other health facilities.

Our employees process all requests promptly. We thereby ensure that your customers receive adequate support as quickly as possible. Every support step is documented.

Our team supports you and your customers in the installation, update management, and configuration of your software.

Our work is subject to continuous quality control and guarantees our clients continuous high-quality service.

You improve your productivity by transferring important yet resource-intensive tasks to a transparent and reliable calculation basis. We support you in designing your customer support to be faster, better and more flexible.

We offer service contracts tailored to your needs with a defined scope of services.

Any questions?

Contact us here


No one knows more about this than we do!

Do you use any 3M Health Information Systems software products in your hospital? Then you have communicated with one of our experts about topics such as updates, support and installation.

We hope that you were satisfied.

3M Logo


… For small as well as big issues.

Do you have any questions about our service? Would you like to simply say ‘Hello’?

Write us!

    Please prove you are human by selecting the star.

    We are happy to help:

    Kirstin Herlemann
    Authorised representative
    Tel.: +49 30 788903019

    Kirstin Herlemann, Prokuristin

    You’ll find us here:

    OINK Services GmbH
    Wichertstr. 14-15
    10439 Berlin
    +49 30 788903019